Client Care
Shipping & Delivery
Each Delphi Rive piece is dispatched with care from our fulfillment in the United States. The notes below set out our shipping practices, the timing you may expect, and the small details we keep in mind for every parcel that leaves us.
Each Delphi Rive piece is dispatched with care from our fulfillment in the United States.
Within the United States
Hours of Dispatch
We aim to ship any order placed before 2pm EST, Monday through Friday, on the same day it is received. Orders placed after 2pm move to the next business day. Orders placed after 2pm on a Friday ship the following Monday — or Tuesday, should Monday fall on a bank holiday.
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We deliver to addresses throughout the United States, including Alaska and Hawaii. Regrettably, we cannot ship to P.O. boxes, or to APO and FPO addresses that fall outside FedEx's service.
Shipping Methods & Fees
Complimentary ground shipping is offered on all orders over $150 within the United States. Returns within this same threshold are also complimentary.
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For orders under $150, or for expedited service, we offer the following:
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Ground (5–7 business days) - $10
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Three-Day - $25
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Two-Day - $35
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Overnight - $40
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Overnight orders placed before 2pm EST, Monday through Friday, will be delivered the following day, including Saturdays where service is available. Sunday and holiday delivery is not offered.
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When estimating your full delivery time, please allow one to two business days for processing in addition to the transit time of your selected method.
A Note on Signatures
Each Delphi Rive parcel requires a direct, adult signature upon delivery. We ask this for the security of your order.
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If you will not be available to receive the parcel, please write to us at customercare@delphirive.com. We are glad to arrange a hold at your local FedEx facility for collection at your convenience.
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If no arrangement is made, FedEx will attempt delivery on three consecutive business days. After the third attempt, the parcel returns to us.
Following Your Order
Tracking information is sent in your shipping confirmation email and may be followed at fedex.com/tracking. Orders are also visible from within your account.
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Should a parcel be declared lost in transit, please write to us — we will see to its replacement or refund.
Beyond the United States
Hours of Dispatch
We aim to ship any order placed before 2pm Eastern, Monday through Friday, on the same day it is received. International orders may require an additional two to four days of preparation before they leave us.
Shipping Methods & Fees
To learn the cost of shipping to your country, please select your delivery destination at checkout. Costs are calculated based on the destination, the size and weight of the parcel, and the method chosen.
Courier Deliveries
Parcels sent by courier may be followed via the tracking link in your shipping confirmation email. Standard couriers may take up to 48 hours to update tracking information after dispatch.
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Should there be no tracking update for more than five business days, please write to us. We will open an investigation with the carrier on your behalf.
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If your order has not arrived by the date estimated, we ask that you wait a further ten to fourteen business days, allowing for customs inspections and postal delays. Should it still not have reached you, please write to us — we will open an investigation. If the parcel is declared lost in transit, please write to us — we will see to its replacement or refund.
Duties & Taxes
International orders may be subject to duties, taxes, VAT, or customs charges, depending on the destination. These are determined by your country's authorities and are not within our control. Should they apply, they are payable on receipt of the parcel and remain non-refundable.
On Packaging
Each parcel leaves us in a plain outer box. Inside, your piece is folded into our signature box and sealed with care.
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The arrival is meant only for you.
On Gifting
Each Delphi Rive piece arrives in our signature box, ready to be received.
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Prices may be omitted from the parcel upon request. Should the gift require any further consideration, please write to us before placing the order.
Changes to Your Order
Once an order is placed, we begin preparing it at once. Should you need to amend the delivery address, change a size, or cancel an order altogether, please write to us within four hours of placing it at customercare@delphirive.com.
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Beyond that window, we cannot guarantee changes can be made before dispatch.
Refused or Undelivered Parcels
Should a parcel be refused at delivery, or returned to us due to an incomplete or incorrect address, we will write to you at once to arrange redelivery.
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Any additional shipping costs incurred will be drawn from the original payment, and original shipping fees remain non-refundable in such cases.
Anything else we can do?
Write to our Customer Care team at customercare@delphirive.com.
We are always glad to help.