Returns and Exchanges

RETURNS & EXCHANGES

I. U.S. Online Returns & Exchanges Policy

We craft high-quality pieces designed to be cherished season after season. Should your item(s) not fit perfectly, we accept returns on full-price items within 28 days of delivery receipt, provided they are in original condition with tags attached.

Refunds are issued to the original payment method, less any shipping costs.
Discounted items are Final Sale, except full-price products purchased with a discount code.
All returns must be unworn, unwashed, unaltered, with manufacturer tags attached.
Lingerie and swimwear must retain tags and protective linings intact.
Include any original packaging, accessories, or attachments.
A $10 return fee is deducted from the refund.
Gift return credits go to the original purchaser.
Delphi Rive gift cards are non-refundable.
Only items from www.delphirive.com qualify.

For questions on orders, email customercare@delphirive.com.

II. U.S. Online Store Sale Purchases Policy

Sale items are Final Sale—no returns or exchanges. No exceptions. Promotion codes cannot apply to sale items. We do not offer price adjustments or partial refunds for prior orders. Orders process based on availability and payment verification; we'll email if backordered or issues arise. Contact customercare@delphirive.com Monday–Friday, 9am–5pm EST.

III. U.S. Online Store Exchanges Policy

Exchanges are available for full-price items (subject to availability) within 28 days of receipt, in original condition with tags attached.

Include original packaging, accessories, or attachments.
Only www.delphirive.com purchases qualify.
Any remaining balance refunds to original payment.
Gift exchange credits to original purchaser.
Discounted items are Final Sale—no exchanges.
No fee for exchanges.
Delphi Rive gift cards non-refundable.

For questions on orders, email customercare@delphirive.com.

IV. U.S. Online Store Exchanges Instructions

Our exchange process is convenient and easy.

Step 1- Enter the order number and zip code that was used to make your purchase. Follow the options to begin the return process. You will have to option to select "Shop Now," and from there, you can select the new size that you'd like to place an exchange order for. From there, you complete the steps of the return/exchange process, and get your pre-paid return label and RA#.

Step 2 –Pack your item(s) in their original packaging along with the return form that was included with your order.

Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location.

Step 4- Await the new order to be processed and shipping by Delphi Rive. We will send you an email once your exchange order has been shipped and delivered, along with email notification when the return has been received and processed.

V. U.S. Online Store Return Instructions

Our return process is convenient and easy.

Step 1- Enter the email address that was used to make your purchase. You will then receive an email in your inbox to initiate the process by clicking “Start a return”. Follow the options to begin the return process and get your pre-paid return label and RA#.

Step 2 –Pack your item(s) in their original packaging along with the return form that was included with your order.

Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location.

Step 4- We will send you an email once the return has been received and processed.

VII. International Returns Policy

We design high-quality pieces for you to love and wear season after season. In the off chance that your item(s) did not work out this time, we accept returns on full-price items within 28 days of receipt in original condition and with tags attached. We do not currently offer exchanges for international orders. Refunds for all transactions will be issued to the original form of payment. The shipping fee will be deducted from the total order refund.

We are unable to refund duties and taxes which are included in the item price at checkout. Please be advised due to the non-refundable cost of duties and taxes, your refund may be less than the original purchase price.

Under the EU Consumer Rights Directive, all customers within the EU who have placed an order of any final sale product on www.delphirive.com can reach out to customercare@delphirive.com within 14 days of order delivery to inquire about returns of final sale product. All related return shipping fees remain the responsibility of the customer.

Delphi Rive gift cards are non-refundable. If you have any questions about an outstanding order, please email us at customercare@delphirive.com.

For a refund of the item(s), less any shipping, duties, and taxes costs, returns must be postmarked within 30 days of the delivery date and must be unworn, unaltered, unwashed, and with all manufacturers tags attached. Any special packaging, accessories, or attachments that were included with your item(s) must also be returned. Refunds will be made in the original form of payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.delphirive.com will be accepted for return.

All lingerie and swimwear returns must have tags still attached and any protective linings intact.

VIII. International Return Instructions

Our return process is convenient and easy.

Step 1- Enter the Global E order number, along with the email address that was used to make your purchase.

Step 2- Select the items that you would like to return, along with identifying the return reason.

Step 3 – Create the return label of your choice. If you choose to use "Self-Postage Returns," this option allows you to generate a self-postage label that can be used with any shipper of your choice at your own cost. If you choose "Prepaid Courier Returns," a prepaid shipping label via Fedex can be generated. The cost of the return will be shown in the Returns Portal, however customers will not be charged until the order is refunded, and the prepaid return costs will be deducted from the refund amount.

Step 4- Pack your item(s) in their original packaging along with the return form that was included with your order.

Step 5 – Attach your pre-paid shipping label and drop it off at your nearest location.

Step 6- We will send you an email once the return has been received and processed. Once your return arrives at our warehouse, please allow 5-10 business days for processing.

IX. International Sale Purchases Policy

Items purchased on sale are Final Sale and therefore not eligible for return or exchange. No exceptions. Additionally, no promotion codes can be applied to the sale items. Delphi Rive does not extend price adjustments or partial refunds on orders made prior to the promotion. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order. For more assistance, please contact customercare@delphirive.com with any questions or concerns Monday - Friday, 9am - 5pm EST.

X. International Exchanges Policy

Delphi Rive currently does not offer exchanges for international orders.