RETURNS AND EXCHANGES
I. U.S. Online Returns Policy
At Delphi Rive, we craft high-quality pieces designed to be cherished season after season. If your item does not fit perfectly, we accept returns on full-price merchandise within 21 days of delivery, provided the items are returned in their original condition with all tags attached.
All returned merchandise must be unworn, unwashed, and unaltered, and must include all original packaging, accessories, and attachments. Lingerie must be returned with all tags and protective hygienic liners intact. Items showing signs of wear - including, but not limited to, deodorant marks, fragrance, stains, pet hair, damage, or missing tags - will not be accepted.
We recommend trying on garments while wearing your own underwear to maintain hygiene standards.
All returns are inspected upon arrival, and processing may take up to 10 business days from the date your return is received. Refunds are issued to the original form of payment, less any original shipping charges.
Additional return guidelines:
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Items marked Final Sale may not be returned or exchanged
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Gift returns are issued as store credit to the original purchaser
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Delphi Rive gift cards are non-refundable
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Only purchases made through www.delphirive.com are eligible for return
For assistance, please contact customercare@delphirive.com.
II. U.S. Online Store Sale Purchases Policy
All sale items are Final Sale and cannot be returned or exchanged. Promotion codes cannot be applied to sale merchandise. We do not offer price adjustments or partial refunds for prior purchases. Orders are processed based on product availability and payment verification. If an item becomes unavailable or backordered, our team will notify you by email.
Customer Care hours: Monday–Friday, 9am–5pm EST
III. U.S. Online Store Exchanges Policy
Exchanges are available for full-price items, subject to availability, within 21 days of delivery, provided the merchandise is returned in its original condition with tags attached. Returned items must include all original packaging, accessories, and attachments.
Exchange guidelines:
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Exchanges are free of charge
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Discounted or sale items are Final Sale and not eligible for exchange
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If the replacement item costs less than the returned item, the remaining balance will be refunded to the original payment method
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Gift exchanges are issued as store credit to the original purchaser
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Delphi Rive gift cards are non-refundable
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Only purchases made through www.delphirive.com qualify for exchanges
IV. U.S. Online Store Exchanges Instructions
Our exchange process is simple and seamless.
Step 1 - Enter your order number and email used to place the order. Follow the prompts to begin the exchange process. You will have the option to select “Shop Now,” where you can choose the new size or item you would like to receive. Complete the steps to generate your pre-paid return label and RA number.
Step 2 - Pack the item(s) securely in their original packaging, including the return form that was provided with your order.
Step 3 - Attach the pre-paid shipping label and drop the package off at your nearest carrier location.
Step 4 - Once we receive and inspect your return, your replacement order will be processed. You will receive email confirmation when the new order has shipped, as well as notification when your return has been received and processed.
V. U.S. Online Store Return Instructions
Our return process is simple and efficient.
Step 1 - Enter the order number and email address used to place your order. You will receive an email prompting you to begin the process by clicking “Start a Return.” Follow the instructions to generate your pre-paid return label and RA number.
Step 2 - Pack the item(s) in their original packaging, including the return form that was included with your order.
Step 3 - Attach the pre-paid shipping label and drop the package off at your nearest carrier location.
Step 4 - Once your return is received and inspected, you will receive an email notification confirming that your return has been processed and your refund has been issued.